Privacy Policy

Last updated: July 29, 2026

Grey N Gold Studios respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide

Name;
Email address;
Telephone number;
Billing and shipping address;
Order and transaction details;
Account login information, when applicable;
Customisation instructions or images submitted for personalised products;
Messages, reviews and customer-service communications; and
Marketing preferences.

Payment Information

Payments are processed through third-party payment providers. Grey N Gold Studios generally does not directly store complete credit-card or debit-card numbers.

Payment providers may collect and process payment information according to their own privacy policies.

Information Collected Automatically

When you use our website, we may automatically collect:

Internet Protocol address;
Browser and device type;
Operating system;
Pages viewed;
Referring website;
Time spent on the website;
Approximate location based on IP address;
Shopping-cart activity; and
Cookie and analytics information.

2. How We Use Your Information

We may use personal information to:

Process and fulfil orders;
Produce and personalise products;
Arrange shipping and delivery;
Process payments, returns and refunds;
Send order confirmations and tracking information;
Respond to enquiries and provide customer support;
Prevent fraud, misuse and unauthorised transactions;
Improve our website, products and customer experience;
Send promotional messages when permitted;
Maintain business, tax and transaction records;
Enforce our website policies; and
Comply with legal obligations.

3. Cookies and Tracking Technologies

We may use cookies, pixels and similar technologies to:

Keep the website functioning;
Remember shopping-cart contents and preferences;
Understand how visitors use our website;
Measure website performance;
Prevent fraud and improve security; and
Provide or measure advertising.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Google Analytics

We may use Google Analytics or similar services to understand website traffic and customer interactions.

These services may collect information such as your IP address, device information, pages visited and actions performed on the website. You may manage certain tracking preferences through your browser, cookie settings or available analytics opt-out tools.

5. How We Share Information

We may disclose personal information to service providers that assist us with operating our business, including:

Website and e-commerce platform providers;
Payment processors;
Printing and production partners;
Warehousing and fulfilment providers;
Shipping carriers;
Email and customer-service providers;
Analytics and advertising providers;
Fraud-prevention and security providers;
Accountants, legal advisers and insurers; and
Government authorities when legally required.

These providers may access information only as reasonably necessary to perform services for us, subject to their contractual and legal obligations.

We may also disclose information during a merger, business sale, restructuring, financing or transfer of business assets.

6. Sale or Sharing of Personal Information

Grey N Gold Studios does not sell personal information for money.

However, certain uses of analytics, cookies and advertising technologies may be considered a "sale," "sharing" or use for targeted advertising under some United States state privacy laws.

Where applicable, customers may request to opt out by contacting us at sales@greyngoldposters.com or by using the "Do Not Sell or Share My Personal Information" link or cookie-preference tool available on our website.

7. Email Marketing

We may send promotional emails when you subscribe, create an account, make a purchase where permitted, or otherwise agree to receive marketing.

You may unsubscribe at any time by selecting the unsubscribe link included in a promotional email. Unsubscribing from marketing will not stop essential communications concerning orders, payments, shipping, security or customer service.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions;
Provide customer service;
Maintain required financial and tax records;
Resolve disputes;
Prevent fraud;
Enforce agreements; and
Meet legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of eligible information;
Obtain information about how your information is used and disclosed;
Receive a copy of certain information;
Opt out of targeted advertising or qualifying data sharing;
Limit certain uses of sensitive personal information;
Withdraw marketing consent; and
Exercise privacy rights without unlawful discrimination.

To submit a privacy request, contact sales@greyngoldposters.com. We may request information necessary to verify your identity and protect your account.

Where permitted, you may use an authorised agent to submit a request on your behalf. We may require proof of the agent's authority.

11. Global Privacy Control

Where required by applicable law, we will recognise supported Global Privacy Control (GPC) signals as requests to opt out of qualifying sales or sharing of personal information.

12. Children's Privacy

Our website and products are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

Please contact us if you believe a child has provided personal information without appropriate parental consent. We will take reasonable steps to review and delete the information when required.

13. External Websites

Our website may contain links to third-party websites or services.

Grey N Gold Studios is not responsible for the privacy, security or content practices of third parties. We recommend reviewing the privacy policy of any external website before providing personal information.

14. International Data Transfers

Grey N Gold Studios and some of our service providers may operate outside the United States.

Your information may therefore be transferred to, stored in or processed in Australia, the United States or other countries where our service providers operate. Privacy and data-protection laws may differ between countries.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technologies, legal requirements or business practices.

The revised policy will be published on this page with an updated "Last updated" date. Material changes may also be communicated through the website or by email where appropriate.