Last updated: July 29, 2026
At Grey N Gold Studios, customer satisfaction is important to us. Refunds may be approved under the conditions described below.
Damaged, Defective or Incorrect Items
A refund may be issued when your order:
- Arrives damaged;
- Contains a printing or manufacturing defect;
- Is the wrong poster, design or size;
- Is missing an item; or
- Is materially different from the product description.
Please contact us within 7 days of delivery and provide your order number, a description of the issue, and clear photographs of the item, packaging and shipping label.
Depending on the circumstances, we may offer a full refund, partial refund or replacement.
Minor colour differences caused by screen settings, monitor calibration or normal printing variations are not considered defects.
Change-of-Mind Refunds
Refund requests for eligible standard posters must be submitted within 30 days of delivery.
To qualify:
- The poster must be unused, undamaged and in resalable condition.
- It must not have been framed, mounted, trimmed, marked or altered.
- Proof of purchase must be provided.
- The customer is responsible for return shipping costs.
Original shipping charges are not refundable for change-of-mind requests.
Non-Refundable Items
Refunds are not normally available for:
- Personalized or custom-designed posters;
- Custom-sized products;
- Products created using customer-supplied images or instructions;
- Digital downloads;
- Gift cards;
- Final-sale or clearance products;
- Products damaged after delivery; or
- Items returned outside the applicable refund period.
Custom products remain eligible for a refund when they are damaged, defective or incorrectly produced.
Order Cancellations
Orders may be cancelled for a full refund before printing or production begins.
Once production has started, cancellation may not be possible because our products are printed or prepared specifically for each order.
Lost or Undelivered Orders
Please contact us if your order has not arrived within the estimated delivery period.
When an order is confirmed lost in transit, we may offer a replacement or full refund.
If we cannot ship your order within the advertised timeframe, you may agree to the delay or cancel the order for a full refund. When merchandise cannot be supplied, the refund must include the amount paid for the unshipped product and applicable shipping or handling charges.
Refund Processing
Approved refunds will be issued to the original payment method within 7 business days after approval or receipt and inspection of any required returned item.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Contact Us
To request a refund, contact:
Grey N Gold Studios
Email: sales@greyngoldposters.com
Website: www.greyngoldposters.com
Please include your name, order number and reason for requesting the refund.
This policy does not limit any rights available under applicable federal, state or local consumer-protection laws.